FAQ
for propane dealers
--------------------------------------------------------------------------------
Q: Who do I call if I have any type of problem or complaint?
A: If you experience anything that does not represent the highest
level of quality and customer support, please call Customer Service
at 800-345-2495 or e-mail us with the problem. We want your buying
experience to be everything you deserve and expect it to be.
--------------------------------------------------------------------------------
Q: What do I do if I have a leaking tank? (Dealers Only - Consumers
see Consumers FAQ)
A: If the tank was manufactured by Quality Steel, ensure that conditions
are safe enough to remove (according to specified regulations in
your area) all gas from the tank, mark on the tank the location of
the leak, substitute a safe tank and contact Customer Service at
800-345-2495. Be prepared to provide information such as tank size
and serial number. If the tank was not produced by Quality Steel,
contact its manufacturer immediately.
--------------------------------------------------------------------------------
Q: What qualifies an order for the 5-10-5 delivery guarantee?
A: Full details about the 5-10-5 Guarantee are listed on the 5-10-5
Page.
--------------------------------------------------------------------------------
Q: What should be done if the float gauge is stuck?
A: The float gauge arm uses a ring and worm gear as a hinge for
it's up and down movement. This hinge might stick if the tank receives
rough treatment during unloading, yard moves, setting or if the tank
is transported with liquid inside. Often times, you can correct a
float gauge problem by tapping lightly on the side of the tank. This
usually solves this simple problem. If this does not work, contact
Customer Service at 800-345-2495.
--------------------------------------------------------------------------------
Q: How will Quality Steel unload the tanks upon delivery?
A: Every QSC Transport vehicle is equipped with an automated boom
that makes unloading and placing the tanks on your yard a snap. We
do ask for the dealer to supply 1-2 people to aid the driver in unloading.
This will reduce the unloading time drastically and help you set
your tanks where you need them.
--------------------------------------------------------------------------------
Q: Can the driver rearrange my storage yard?
A: Quality Steel Transportation operates on a tight schedule. Therefore,
time will only allow our driver to clear enough space on your yard
to make room for your new order. Unfortunately, extra time cannot
be spent rearranging other tanks on your yard.
--------------------------------------------------------------------------------
Q: Do I have to supply a helper when unloading the tanks?
A: Although not mandatory, an assistant will cut our unloading time
by 50%. In order to maintain our guaranteed delivery policy, it is
important that this procedure take as little time as possible.
--------------------------------------------------------------------------------
Q: What is the proper procedure for purging my propane tanks?
A: All propane tanks that are not prepurged and still contain an
adequate vacuum should be purged five times before installing them
for use. Consult our Purging LP Tanks page for step-by-step instructions.
|
